Refund policy

We want you to be happy with everything you order from us. If something is wrong with your order — damaged in transit, incorrect, or simply not what you hoped for — write to us at connect@globalteahut.org and we will make it right.

Returns

You may return most items within 14 days of receiving your order. To be eligible, items must be unused and in their original packaging. Loose-leaf tea and other consumables cannot be returned once their packaging has been opened, for hygiene and food-safety reasons. Commissioned and made-to-order pieces cannot be returned unless they arrive damaged or defective.

To begin a return, contact us at connect@globalteahut.org with your order number. Return shipping is at your cost unless the item arrived damaged, defective, or incorrect. We recommend a tracked service, as we cannot refund items lost in return transit. Fragile teaware should be packed at least as protectively as it arrived.

Refunds

Once we receive and inspect your return, we will notify you and issue your refund to the original payment method within 14 days. Depending on your bank or card issuer, it may take several further days to appear.

Damaged or incorrect orders

Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days with photographs of the item and packaging, and we will replace it or refund you in full, including shipping.

EU customers — 14-day right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the day you (or a third party you designate, other than the carrier) receive the goods, without giving any reason.

To exercise this right, notify us before the 14-day period expires by using the withdrawal form at globalteahut.org/pages/withdraw, or by an unequivocal statement emailed to connect@globalteahut.org. You may use the model withdrawal form below, but it is not obligatory. We will send you an acknowledgement of receipt of your withdrawal without delay.

If you withdraw, we will reimburse all payments received from you, including standard delivery costs (but not supplementary costs arising from choosing a delivery method other than our least expensive standard option), without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them, whichever is earliest. Reimbursement uses the same means of payment you used, at no fee to you.

Return the goods to us without undue delay and no later than 14 days from the day you communicated your withdrawal. You bear the direct cost of returning the goods. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to: sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons (including opened tea and other consumables); goods made to your specifications or clearly personalised (including commissioned pieces); and goods liable to deteriorate or expire rapidly.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Global Tea Hut, connect@globalteahut.org:

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [items]

Ordered on [date] / received on [date]

Order number: [number]

Name of consumer(s): / Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper) / Date